I’m not sure what to title this….so uh yeah leaving it blank.
Anyways, so I guess I can safely say that I’ve been working at my new job for almost two months now and it’s a huge improvement over my Fast Food job. I’m not as tired after my shifts, even if they are closing shifts.
Anyways, I really like working Hardlines, but I really, really, really fucking hate being called up to be a backup cashier.
Because I’m not an actual Cashier, just someone who’s cashier-trained, I don’t know the policies regarding Coupons and whatnot like the back of my hand. So unlike the other legitimate cashiers, I kind of rely on the Cash register to catch Coupon-Abuse for me, I know you’re not supposed to, but because I’m not as good at catching coupon abuse, I just plain don’t know any better because I’m not as well practiced and don’t know what to look for….
The lady in charge of our Assets Protection said to me many times that if I need more training, I should feel free to ask….but anytime I even contemplate that I might want more training or even a refresher on my training….I can’t help but think of my two and a half week long stint at Mooyah….In which I literally got screamed at by the General Manager for simply asking to be trained on the Cash register or how to answer the phone to take call-in orders…
In fact….I am legitimately afraid of approaching any sort of management at work because of the two weeks of abuse I dealt with at Mooyah….I am literally scared that I’m going to get screamed at for wanting more training because at Mooyah I literally asked for more cashier training and the manager chewed me out simply because I asked how to give discounts through the register because my trainer didn’t show me…
I’m writing this because it bothers me that everytime I go to the registers to answer a call for backup, I’m always stuck with the people who bring binders of fucking coupons to the store and I can never tell if it’s someone being thrifty with their coupons and money…..or if it’s someone who’s committing coupon abuse…..
It’s even worse with our deals about if you buy “X” amount of an item, you get a 5$ gift card, and people will take advantage of that by getting say….6 items, in an attempt to get 3 5 dollar gift cards, the limit per purchase tends to be two, so people will separate the 5th and 6th items from the first 4….but, store policy dictates that that is not allowed because it causes the store to lose money (due to giving out so many gift cards) and stock that could go to other guests. However the limit to how many gift cards a guest can get per purchase from these deals varies from item to item….(most of the time it’s two though)
Again…I never know what to look for except for when they try to separate the purchase into two or three purchases…
But I’m also completely terrified of asking for more training because I don’t want a repeat of what I dealt with at Mooyah….